1. Our Responsible AI Commitment
SubSync AI develops and deploys artificial intelligence technologies responsibly and in alignment with recognised governance frameworks, including:
- Australia's AI Ethics Principles
- Australia's AI Adoption Guidance (AI8)
- NIST AI Risk Management Framework (AI RMF)
- Emerging international transparency standards for generative AI systems
We prioritise accountability, human-centred values, fairness, privacy protection, safety and reliability, transparency and explainability, contestability, and proportionate and responsible deployment.
AI-generated Outputs are probabilistic and may contain inaccuracies, omissions, biases or hallucinations. Outputs are analytical tools only and must not be treated as authoritative information, professional advice, or legal opinion. Users must independently verify Outputs before relying on them.
2. The Platform and Legal Advice
The Platform is designed to assist users in the Australian construction industry to identify, understand and assess provisions in subcontract agreements. This is a document analysis and risk-flagging service. It is not a legal service.
Nothing in any Output constitutes legal advice within the meaning of the Legal Profession Uniform Law (NSW) or its equivalents in other Australian jurisdictions. SubSync AI is not a law firm and does not hold a practising certificate. Users must obtain independent advice from a qualified construction lawyer before making significant decisions based on any Output.
The distinction between AI-assisted contract analysis and legal advice is particularly important in the context of:
- Security of payment claims, payment schedules and adjudication applications under applicable Construction Legislation
- Decisions to enter into, refuse to sign, vary or terminate a subcontract
- Responding to contractual notices, directions or disputes
- Advising other parties on the basis of Platform Outputs
3. Prohibited Uses
You must not use the Platform, and must ensure Authorised End Users do not use the Platform, in ways that violate laws, harm individuals or undermine the integrity of the Services.
3A. General Prohibitions
Users must not:
- violate any applicable law or regulation
- infringe intellectual property, privacy or other legal rights
- generate or distribute defamatory, fraudulent, misleading or deceptive content
- impersonate individuals or organisations
- engage in harassment, discrimination or hate speech
- probe, scan or test the security or vulnerability of the Platform or infrastructure
- attempt to reverse engineer, extract or replicate the Platform's AI models, algorithms or training data
- circumvent platform safeguards, rate limits or abuse detection systems
- use the Platform to build, train or develop competing AI systems or datasets without written permission
- remove safety warnings, disclaimers or metadata embedded in Outputs
3B. Construction Industry Prohibited Uses
In the specific context of the Platform's use for subcontract analysis, users must not:
- Serve statutory notices without independent legal verification: Users must not serve a payment claim, payment schedule, notice of dispute, notice of suspension, notice of termination or any other statutory or contractual notice based solely on an Output, without verifying the applicable requirements, timeframes and formal requirements under the relevant Construction Legislation and the contract.
- Use Outputs as legal advice to third parties: Users must not present, distribute or rely on Outputs as legal advice provided to head contractors, principals, subcontractors, employees, clients or any other person. The Platform is a tool for internal use only. Providing contract advice to others using Platform Outputs may constitute the provision of legal services without a practising certificate.
- Upload documents without authority: Users must not upload any subcontract agreement, head contract, tender document or related material to the Platform without satisfying themselves that they have authority to share that document with a third-party AI system, including checking any confidentiality provisions in the document itself.
- Make sole-reliance decisions: Users must not enter into, vary, refuse to sign or terminate any subcontract, or make any claim, demand or election under a subcontract, based solely on an Output without independent professional review.
- Use Outputs in proceedings: Users must not present an Output to an adjudicator, court, tribunal, arbitrator or other decision-maker as legal analysis, expert opinion or professional assessment.
3C. Prohibited or High-Risk Data
Unless expressly authorised by SubSync AI in writing, users must not upload, process or generate through the Platform:
- health or medical records
- biometric identifiers or biometric templates
- government identifiers such as passport numbers, driver licence numbers or tax file numbers
- financial account credentials or payment authentication data
- personal information relating to children under 16
- classified or restricted government information
- information subject to legal professional privilege without the informed consent of the privilege holder
Users remain responsible for ensuring all Inputs comply with applicable privacy laws including the Privacy Act 1988 (Cth).
3D. Copyright and Intellectual Property
Users must not upload or process copyrighted material unless they have the legal right to reproduce, transcribe or otherwise process that material using the Platform. Users are responsible for ensuring Inputs do not infringe copyright, moral rights, trade secrets, confidentiality obligations or other intellectual property rights.
3E. Prohibited Reliance in High-Risk Contexts
Users must not:
- rely on Outputs as the sole basis for automated decision-making that significantly affects individuals' rights or interests
- present Outputs as guaranteed factual information without disclosure that they were generated using AI tools
- use Outputs in any insurance, finance or employment decision-making context without independent verification
4. Transparency and Disclosure
When Outputs are shared externally, users should provide reasonable disclosure that AI tools were used in generating the analysis. Users must not remove or obscure watermarks, disclaimers or metadata included in Outputs.
Where Outputs are incorporated into reports, advice documents or other materials, appropriate disclosure of AI assistance should be included.
5. Model Versioning and Output Consistency
SubSync AI may update the AI models used to generate Outputs from time to time to improve accuracy, safety and performance. Where a model update is likely to materially affect the nature or reliability of Outputs, we will provide notice through the Platform or by email.
Users should be aware that Outputs generated at different times may differ even for the same document. Outputs should always be treated as a point-in-time analysis only.
6. Monitoring and Enforcement
To maintain the integrity and safety of the Platform, SubSync AI may monitor usage patterns, filter or review potentially harmful content, and investigate suspected policy violations.
Enforcement actions may include warnings, temporary suspension, permanent termination of access, or referral to authorities where required by law. Where a breach is capable of remedy, we will generally provide notice and a reasonable opportunity to remedy before taking enforcement action.
Users may report misuse or harmful Outputs to support@subsync.com.au.
7. Your Responsibilities
Users are responsible for:
- ensuring Authorised End Users comply with this Policy
- conducting appropriate human review of Outputs before use, particularly before any significant contractual or commercial decision
- performing risk assessments before using Outputs in sensitive, high-value or legally complex contexts
- obtaining necessary consent before uploading personal information or confidential third-party documents
- complying with the Privacy Act 1988 (Cth), Construction Legislation, the Australian Consumer Law and other applicable laws
- checking confidentiality obligations in any document before uploading it to the Platform
8. No Professional Advice
The Platform and Outputs are provided as analytical and informational tools only. SubSync AI does not provide legal, financial, medical, tax or professional advice. Users must obtain independent professional advice before making decisions based on Outputs. This applies with particular force to decisions concerning subcontract execution, statutory notices and dispute resolution.
9. Responsible AI Oversight
SubSync AI designs its systems to minimise bias, protect privacy and ensure human oversight. We regularly review system performance, safety controls and misuse risks to improve reliability and reduce harm. AI model updates that affect Output quality are subject to internal testing before deployment.
10. Relationship to Other Policies
This Policy operates alongside the SubSync AI Terms of Use, Privacy Policy and Security & Trust Policy. If there is any inconsistency between this Policy and the Terms of Use, the Terms of Use prevail.
11. Updates
We may update this Policy periodically to reflect changes in law, technology, Construction Legislation or responsible AI practices. Material updates will be communicated in accordance with the Terms of Use.
12. Contact and Reporting
General enquiries: support@subsync.com.au
Privacy enquiries: privacy@subsync.com.au
Security reports: security@subsync.com.au
13. Governing Law
This Policy is governed by the laws of Victoria, Australia.
© SubSync AI Pty Ltd 2026 · ACN 695 835 539 · ABN 68 695 835 539 · Melbourne, Victoria, Australia.